At ConvertL, we respect and protect our customers' privacy. In this privacy policy ("Policy"), we explain how we process information obtained when you visit our Services. Please take a moment to read this Privacy Policy carefully before using any of ConvertL's services
File content
1. What information we collect
2. Why we collect your personal information
3. Why we have the right to process your personal information
4. Sharing personal information with other parties
5. Personal information protection
Policy changes:
This policy is presented in the latest version. Over time, ConvertL may unilaterally modify this Policy, including to comply with recent changes in applicable law and jurisprudence. All changes are effective as of the date they are posted on this page, unless otherwise stated in revised text. We will make every effort to organize other means to notify users of revisions to this policy, but we ask that you regularly check the latest version on the website yourself.
1. What information we collect
Depending on the services you wish to use, we may collect the following types of information: emails, transaction logs, data collected through cookies and similar technologies.
We may collect information about your device, including your IP address, operating system and browser type (if available), for system administration, problem solving and improving the Service. This is statistical data about our users’ browsing actions and patterns and does not identify any individual person.
Our website also uses cookies. It helps us analyze access to our services and helps us offer better products.
Users have the right to refuse to accept cookies or restrict their use. In this case, we will only use cookies that are necessary for the functioning of the website (technical and session cookies). Users also have the right to delete cookies from the website in their browser settings. For Google Chrome, for example, you can find instructions for managing cookies here.
2. Why we collect your personal information
We collect the minimum extent of personal data necessary to support your privacy rights.
By accepting this privacy policy, you allow us to use your email address to contact you and propose further cooperation. You can ask to stop receiving such emails at any time. Please note that the email address you provide will not be used by ConvertL for misleading purposes nor provided to third parties for marketing purposes.
We may also use email for user support purposes.
We process your technical information and cookies to improve the services you use on the ConvertL website for statistical and analytical purposes.
We do not use automated processing of personal data to take decisions that have legal consequences for the personal data subject, or to otherwise affect her rights and legitimate interests.
We guarantee that we will not directly sell users' personal data for monetary reward. ConvertL will not provide, sell, rent or loan any personal information to any third party.
3. Why we have the right to process your personal information
In general, we process data on the following basis:
You clearly understand and agree to the processing of this policy through the consent form;
·Our legitimate interests.
In principle, we will obtain your consent to process personal data in accordance with this policy. Unfortunately, without your consent, we will be forced to terminate your access to the Service or severely limit your use of the Service's features. At the same time, even if you initially consented to us processing your data, you will always have the opportunity to withdraw your consent or request the deletion of any information we have collected.
4. Sharing personal information with other parties
Please note that as of June 2021, ConvertL partners with a KYC provider called SumSub to prevent fraud. They act solely as data controllers and process your personal data based on the consent you have provided to them. You can learn about their privacy policy here. ConvertL does not collect or process personal data for identity verification purposes.
ConvertL may share your information with third-party providers under contract to assist in parts of our business operations, such as: cryptocurrency exchange services, cryptocurrency purchase and sales services.
We ensure that any such third parties are aware of our obligations under this Privacy Policy and that our contracts prohibit them from selling your information to anyone else. We may share your information with the financial institutions we work with to process payments you authorize.
We may share your information with law enforcement or regulatory agencies as required by law.
5. Personal information protection
We take the security of your data very seriously.
The policy available is the latest version. Over time, we may unilaterally modify the Policy, including to comply with recent changes in applicable law and jurisprudence. All changes are effective as of the date they are posted on this page, unless otherwise stated in revised text. ConvertL will make every effort to organize other means of notifying users of policy revisions, but we ask that you regularly check the latest version yourself.
We will not allow any third party to contact you directly about their products or services without request. We will not sell, trade or rent your personally identifiable information to others.
We use certain security measures to help protect the security of your personal information, but we cannot guarantee that these measures will prevent any user from trying to circumvent the privacy or security settings on the website through unforeseen and/or illegal activities.
We adhere to recognized standards to protect your information. In particular, we have taken at least the following measures:
1. We use encryption for all network connections that transmit data;
2. We test our systems for vulnerabilities and security issues at least once every 12 months;
3. Access to confidential information is protected, such as through passwords;
4. The incident response process is tested at least every 12 months;
5. Automated systems have been introduced to monitor logs and other security events and issue warnings for anomalies or security-related events.
Our employees and third parties who have access to your data are obliged to maintain the confidentiality of your personal data.
We continue to improve our data security system and make every effort to prevent data leakage. In the event of such a breach, we commit to informing users and regulators as soon as possible and making every effort to minimize the negative impact.
We will only retain your information for as long as necessary to achieve the objectives outlined in this policy. We also limit the time we retain information to the extent necessary to comply with legal obligations, resolve disputes and enforce agreements.
If you request the deletion of your personal data, we will delete the personal data within two weeks and comply with your request to the extent permitted by applicable laws and regulations. Please note that some data may be retained for legal, regulatory or technical purposes.